RSH has announced plans to carry out a National Tenant Survey with social housing tenants, to understand how satisfied they are with their landlord’s service.

All social landlords, including housing associations and councils, already need to collect Tenant Satisfaction Measures from their tenants.

RSH’s one-off tenant survey will be in addition to landlords’ TSMs, using the same questions.

LIS Show – MPU

It will give RSH a robust and independent benchmark for landlords’ TSM results and provide information about levels of satisfaction among different groups of tenants.

RSH is undertaking a procurement to find a supplier to carry out the survey.

The TSMs are an important part of RSH’s move to proactive consumer regulation.

They enable tenants to scrutinise their landlord’s performance, give landlords insight about where they can improve, and provide information to help RSH understand landlords’ service delivery.

RSH is also currently consulting on a new set of consumer standards to protect tenants, and developing its approach for new landlord inspections that will start from April 2024.

Will Perry, Director of Strategy at RSH, said:

“The TSMs are an important way for tenants to hold their landlord to account.

Our National Tenant Survey will help us to scrutinise the responses that landlords submit to us, and give us deeper understanding of satisfaction across the sector.

We’re gearing up for the biggest change in social housing regulation for a decade.

It’s vital that landlords focus on their core objectives of providing good quality homes and services for their tenants, and building new homes for people who need them.”

Subscribe to our weekly newsletter
Stay informed with our leading property sector news, delivered free to your inbox. 
Your information will be used to subscribe you to our newsletter and send you relevant email communications. View our Privacy Policy
Property Notify
Property Notify is a leading property sector publisher reporting on breaking news and political changes affecting the UK property industry, in addition to finance, tax and investment coverage we provide a hub to explore, contribute, invest in and celebrate the property industry. - Read more.

    Fresh Turmoil Hits Beleaguered Chinese Property Sector

    Previous article

    Politicians from All Parties Know there Are Challenges Across the Sector

    Next article

    You may also like


    Leave a reply

    Your email address will not be published. Required fields are marked *

    More in News